**IMPORTANT CHANGES TO POD SUPPORT**

Support with POD queries is changing.  Learning Pool, who provide the POD system, will now provide support for most queries via their 24/7 helpdesk service.  Please contact them by email support@learningpool.com or by phone on 0345 0744114

The POD Team will still deal with the following issues, so please email pod@barnsley.gov.uk or phone 01226 775189 if your query relates to:

• setting up or closing accounts

• setting up a new course

• manager changes

• course resets (for example, if you have to retake a course)

• PDRs

• Reports

• error message ‘you have logged in successfully as ‘********@barnsley.gov.uk’ but are not authorized to access Moodle’

If you are an External Partner and need to reset your password, click on the yellow login and follow the Forgotten your username or password link.